Privacy Policy

This privacy policy applies to all services and activities on the cx crickex platform. When you use the cx crickex website, open an account, or use any service, you are considered to have automatically accepted the terms of this policy. cx crickex takes user privacy seriously and is always committed to protecting your information.

Before reading this document, we recommend reading our Terms and Conditions, as both documents together define the relationship between cx crickex and its users.

cx crickex collects user information in various ways. The sole purpose of this data collection is to provide you with better and safer service. The following types of information may be collected:

1.1 Information You Provide Directly

When you register an account or use services on cx crickex, you may be required to provide the following information:

• Full name and date of birth (for age verification — the service is only for users aged 21+)
• Email address and mobile number
• Bank account, bKash, Nagad, or Rocket number (for financial transactions)
• National ID card or passport details (when identity verification is required)
• Address and other contact information

1.2 Automatically Collected Information

When you use the cx crickex platform, certain information is collected automatically:

• IP address and device type
• Browser name and version
• Traffic source and duration of visit
• Cookie and session data
• Gaming and betting activity logs

1.3 Information Received from Third Parties

For identity verification and fraud prevention, cx crickex may sometimes receive specific information from trusted third-party service providers. This information is always processed in accordance with applicable laws and regulations.

cx crickex uses collected information for specific and lawful purposes. No information is used beyond the purposes described here.

2.1 Account Management and Security

Information is used to keep your account active, verify your identity, prevent unauthorised access, and detect suspicious activity.

2.2 Processing Financial Transactions

The necessary information is used to process deposit and withdrawal requests, maintain transaction history, and prevent financial fraud.

2.3 Service Improvement

By analysing user experience, cx crickex continuously improves its platform, game selection, and overall service quality.

2.4 Communication and Support

Your email or mobile number may be used to share service-related, technical, or promotional information with you. cx crickex provides support 24/7 via live chat and email in both Bengali and English.

2.5 Ensuring Responsible Gaming

Monitoring gaming behaviour to help users maintain healthy playing habits is an important aspect of how this information is used. Read our dedicated page to learn more about the Responsible Gaming policy.

cx crickex never sells your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:

3.1 Service Partners

Limited information may be shared with selected partners for payment processing, identity verification, and technical support. These partners are required to operate under strict confidentiality agreements.

3.2 Legal Obligations

Information may be disclosed based on applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, cx crickex will always comply with legal directives.

3.3 Fraud and Abuse Prevention

Information necessary to protect the security of the platform and prevent financial crime may be shared with the relevant authorities.

cx crickex uses modern technical and administrative measures to keep your information secure.

4.1 Encryption Technology

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. This keeps your personal and financial information protected from unauthorised parties.

4.2 Access Control

Only authorised staff have access to user information. Access logs are monitored regularly and unnecessary access is strictly controlled.

4.3 Server Security

The cx crickex server infrastructure undergoes regular security testing and updates. A 24/7 monitoring system is active to detect potential threats.

4.4 Password Protection

User passwords are never stored directly; advanced hashing algorithms are used instead. You are advised not to share your password with anyone to keep your account secure.

cx crickex uses cookies to improve the user experience on the website. Cookies are small data files stored in your browser.

5.1 Essential Cookies

Core website functions — such as maintaining login sessions and security verification — are not possible without these cookies. They cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to understand which parts of the website users visit most. This information is processed in a completely anonymous manner.

5.3 Preference Cookies

These cookies are used to remember your language preference, display settings, and personal preferences. You can disable these cookies through your browser settings, although some features may then be unavailable.

Every cx crickex user has certain rights over their own information. Those rights are listed below:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted.
• Right to Restrict Processing: In certain cases, you can ask that processing of your information be limited.
• Right to Object: You can object to your information being used for marketing purposes.
• Right to Data Portability: You can request your information in a machine-readable format.

To exercise any of the above rights, contact the cx crickex support team via 24/7 live chat or by email.

cx crickex retains user information only for as long as necessary to fulfil the specific purpose for which it was collected, or as required to meet legal obligations.

7.1 Account Information

Information is retained for the duration the account is active and, after the account is closed, for the legally required period.

7.2 Transaction Records

Records of deposits, withdrawals, and other financial transactions may need to be retained for an extended period in accordance with financial law.

7.3 Inactive Accounts

Users will be notified in advance before the information of long-inactive accounts is deleted.

cx crickex strictly enforces a 21+ age policy. No one under the age of 21 may use this platform. Age is verified at the time of registration and information from minors is never stored or processed under any circumstances.

If a minor has provided information in any way, that information will be deleted as soon as it comes to our attention and the associated account will be closed.

cx crickex reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, users will be notified via their registered email or through the site.

Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy. You are therefore advised to visit this page regularly.

To learn more about us, read our About Us page, which contains information about cx crickex's services and values.

If you have any questions, concerns, or complaints about this privacy policy, please contact the cx crickex support team:

• Live Chat: Active 24/7, in Bengali and English
• Email: [email protected]

We will consider your request as quickly as possible. For privacy-related complaints, a dedicated team will investigate the matter.

For answers to general questions about cx crickex, visit our Frequently Asked Questions (FAQ) section.